While FOX 12’s Jamie Wilson listened on, Slusher called an automated phone line to check his Verizon account balance. A voice recording said, “Your total amount due is $2,156,593.64.”
Slusher and his girlfriend opened a Verizon account last November and they bought two phones. They only kept the service for one month after noticing major discrepancies on their bills.
Slusher says their first bill should’ve been for about $120. Instead, it was for $698, plus it showed a previous balance of $451.
Slusher says their next statement asked for just $9.
"The number of errors and the comedy of which they happened is astounding to me," he said.
Slusher says they canceled the service in December and returned the phones to a local Verizon store in January.
They thought it was all cleared up until they started getting notices from several collection agencies demanding upward of $2,000.
Slusher and his girlfriend say they’ve been going back and forth for months with customer service representatives who agree there’s been a mistake.However, with no resolution, Slusher checked his Verizon account balance again on Monday and that’s when he heard the $2 million figure.
Slusher and his girlfriend opened a Verizon account last November and they bought two phones. They only kept the service for one month after noticing major discrepancies on their bills.
Slusher says their first bill should’ve been for about $120. Instead, it was for $698, plus it showed a previous balance of $451.
Slusher says their next statement asked for just $9.
"The number of errors and the comedy of which they happened is astounding to me," he said.
Slusher says they canceled the service in December and returned the phones to a local Verizon store in January.
They thought it was all cleared up until they started getting notices from several collection agencies demanding upward of $2,000.
Slusher and his girlfriend say they’ve been going back and forth for months with customer service representatives who agree there’s been a mistake.However, with no resolution, Slusher checked his Verizon account balance again on Monday and that’s when he heard the $2 million figure.