Some of the words in the article are remindful of some now-defunct Internet bowling forums ...
* Over time ... that openness has enabled the harassment of people for their views, experiences, appearances or demographic backgrounds.
* Balancing free expression with privacy and the protection of participants has always been a challenge for open-content platforms on the Internet. But that balancing act is getting harder. The trolls are winning.
* (Many) online users have experienced bullying, harassment and intimidation ... We focused on the huge opportunity for positive interaction and information sharing. We did not understand how people could use it to harm others ... or that the users who were the biggest bullies would be rewarded with attention for their behavior.